There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed.
All sales are final except in circumstances where we made an error with your order. Please contact us if you have any questions or issues with your order so that we can help resolve any problems for you.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via firstname.lastname@example.org with the details so that we can help resolve any issues for you.
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